Return Policy
InMotion wants every return request to be simple and clear. Please review the policy below before starting a return, exchange request, or refund inquiry.
Return Window
InMotion offers 30 Days Free Returns for eligible items.
The 30-day return window begins from the date your order is delivered. To start a return, customers must contact customer service first and receive the correct return instructions and return details.
Contact for Return Help
Email our customer service team at:
[email protected]Return Eligibility
To be eligible for a return, your item should meet the return conditions listed below.
- The return request must be made within 30 days of delivery.
- The item must be unused, clean, and in its original condition.
- The item should include all original packaging, accessories, parts, manuals, and included items when applicable.
- Proof of purchase or order information may be required to review your request.
- Returns must be approved by customer service before the item is sent back.
How to Start a Return
Please do not send any item back before contacting InMotion customer service. Returns sent without contacting customer service first may not be accepted.
- Email [email protected] with your order number and return request.
- Include the product name, reason for return, and any photos or details that may help us review your request.
- Wait for our customer service team to provide the correct return instructions and return details.
- Follow the provided instructions carefully when preparing and sending your return.
Return Shipping Cost
Eligible approved returns under our 30 Days Free Returns service include free return shipping. Please contact customer service first to receive the correct return instructions and return details.
Refund Process
Once your returned item is received and inspected, refund processing takes 3–15 days. Refund timing may depend on the payment provider or bank processing schedule.
Exchanges
If you need an exchange, contact us first with your order number and product details. Our team will review your request and provide the next steps if the item is eligible.
Damaged or Wrong Items
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos so we can review the issue.
Non-Returnable Items
Items that are used, damaged after delivery, missing original parts, missing included accessories, or not in returnable condition may not be eligible for return.
Final Sale Rules
If an item is clearly marked as final sale, clearance final sale, or non-returnable at the time of purchase, it may not be eligible for return unless required by applicable policy for damaged or wrong items.
No Fixed Return Address
InMotion does not display a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Returns sent to an incorrect address or sent without prior customer service instructions may not be accepted.
Contact InMotion before sending a return.
For return questions, exchanges, damaged or wrong items, or refund updates, email [email protected]. Our team will help you review the request and provide the correct next steps.
